The end users try to fix the issue themselves and will remove their accounts from the app and try to reenroll by going to myapps.microsoft.com and restarting the setup process. A: Adding Authenticator to your new device doesn't automatically remove the app from your old device. Read the contents of your storage. If you only have the authenticator app registered as second factor, please contact your tenant administrator and ask for MFA reset. Microsoft Authenticator not working, after getting a new phone All rights reserved. The app notification issue appear on iOS and Android? A: Some organizations require Authenticator to work with single sign-on and to protect organizational resources. This is not exactly the most elegant authentication solution I have ever seen. Set up verification codes in Authenticator app, Add non-Microsoft accounts to Authenticator, Add work or school accounts to Authenticator, Common problems with two-step verification for work or school accounts, Manage app passwords for two-step verification, Set up a mobile device as a two-step verification method, Set up an office phone as a two-step verification method, Set up an authenticator app as a two-step verification method, Work or school account sign-in blocked by tenant restrictions, Sign in to your work or school account with two-step verification, My Account portal for work or school accounts, Change your work or school account password, Find the administrator for your work or school account, Change work or school account settings in the My Account portal, Manage organizations for a work or school account, Manage your work or school account connected devices, Switch organizations in your work or school account portal, Search your work or school account sign-in activity, View work or school account privacy-related data, Sign in using two-step verification or security info, Create app passwords in Security info (preview), Set up a phone call as your verification method, Set up a security key as your verification method, Set up an email address as your verification method, Set up security questions as your verification method, Set up text messages as a phone verification method, Set up the Authenticator app as your verification method, Join your Windows device to your work or school network, Register your personal device on your work or school network, Troubleshooting the "You can't get there from here" error message, Organize apps using collections in the My Apps portal, Sign in and start apps in the My Apps portal, Edit or revoke app permissions in the My Apps portal, Troubleshoot problems with the My Apps portal, Update your Groups info in the My Apps portal, Set up password reset verification for a work or school account, Reset your work or school password using security info, Backup and recover account credentials with Authenticator, Add your work or school account to the Microsoft Authenticator app, What happens if there's an unusual sign-in to your account, Where can we contact you with non-critical account alerts. If you don't see an answer to your question, go to theMicrosoft Authenticator app forum. A: Beginning with release 6.2003.1704 of Authenticator Android, by default all OTP codes are hidden anytime a screenshot of Authenticator is taken. Get The Word Out About Your GoFundMe Campaign! If your question wasn't answered here, we want to hear from you. The battery optimization setting for the Android app is set to Not optimized. Notifications can be sent all the time. Its also important to remove the accounts from your old phone. In this situation, the account isn't used for two-step verification and shows up as gray or inactive. https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40, --please don't forget to upvote and Accept as answer if the reply is helpful--. These modes can prevent apps from sending notifications. @Robert WoodsSomehow I got mine to work. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. A: The active verification code changes every 30 seconds so that if somebody were to learn what code you used to verify your sign in yesterday, or even a minute ago, they wouldn't be able to use that code to get into your account. The only thing I see working on the Android app is the countdown random number Users will be notified when new uploads, events, and other important updates are added from the channels they subscribe to. Then, tap Settings and turn on the toggle for Enable push notifications. Based on my knowledge, if you want to older version APP, you could download apk file and install it. 01:13 PM Check for notifications doesn't change the situation: no notification queued. My MS Authenticator app does not show any 6 digit one-time-tokens. Its essentially the same process you went through when you set up the account originally. My phone have been stolen, I had work account logged in there. On iOS, Microsoft recommends allowing the app to access location always. Password autofill won't sync work or school account password for your users. When you enable push notifications for Microsoft Authenticator, youll receive a notification on your device whenever a new sign-in is detected. Notifications won't work for third-party accounts, like Google or Facebook. 05:34 AM. This sounds rather like a problem of the Authenticator app on the mobile it is not the laptop which stores any MFA information, the account setting at account.microsoft.com (or the security settings for the Microsoft Accounts set in there) triggers MFA, regardless from which machine you access those. This does not sound like a problem specific to CSP Partners where this community is set up for, but more like a problem with a personal Microsoft Account outside of the scope of this forum. App Lock also helps ensure that youre the only one who can approve notifications by prompting for your PIN or biometric any time you approve a sign-in notification. Q: How do I turn on password autofill in Authenticator on my phone? I haven't been getting my verification notifications since I got my new phone a while back, and I couldn't get the code sent to my number then bc my old phone was messed up so I had to change the number to another phone to get the code and then it said that bc I have tried to many times it still wouldn't let me log into my account!! Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. Tap the Contoso account tile. There are only 2 choices provided. The software giant kicks off public testing for its Phone Link software. On iOS, underSettings, selectHow to turn on Autofillin the Autofill settings section to learn how to set Authenticator as the default autofill provider. This allows you to quickly and easily verify that the sign-in is legitimate, and helps to keep your accounts safe from unauthorized access. I initially registered my MFA Account on a different device but I don't have an access to it any longer. To set up the Microsoft Authenticator app Sign in to your work or school account and then go to your My Account portal. This type of notification is often used by banks and other financial institutions in order to protect their customers information. Push notifications are an excellent way to keep your users up to date on the most recent content. Go toAdd Account, selectPersonal Microsoft Account, and then sign in using your username and password. If you send your log files, Authenticator app engineers will use them only to troubleshoot customer-reported issues. Then sign on with recovery account to do the restore. This permission is required for sending notifications to verify your identity. Try change the network to see if the result is different? Once i did that, I now get the notifications again. Microsoft Authenticator app didn't send any Notification for Microsoft's New Phone Link for iPhone Brings Messages, Calls and Reinstalling doesn't work either. You can review guidance on how to set up MFA for personal accounts here:Microsoft account security info & verification codes- and at the end of the article you find links to the correct community and support options. You want importance sent to "URGENT: Make sound and pop on screen". Please remember to mark the replies as answers if they help. Push notification authentication validates login attempts by sending access requests to a mobile device that has been linked to the system. Tap the account you want to remove, and then tap Remove Account.. Contacts and phone. Non-personally identifiable usage data, such as aggregate details about success or failure of important operations that are used to detect decreased reliability and bugs. Please try the above suggestion and if there's any update, feel free to let us know. For example, if we use WIFI. You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. Microsoft Authenticator is an app that helps you sign in to your Microsoft account without the need for a password. Where do I change priority to higher so that I receive the notification. Would be very grateful for some help. Use Microsoft Authenticator option does not send notifications to my Thanks. I haven't been able to figure that out. Q: Which version of the Authenticator app should I be using? Q: I am having trouble adding my work or school account to my Microsoft Authenticator app. Select Security info in the left menu or by using the link in the Security info pane. Since we launched in 2006, our articles have been read billions of times. Q: How do I remove an account from the app? Authenticator app isn't receiving notifications to Technical Presales and Deployment Services team, Microsoft account security info & verification codes. Once youre signed in, you need to go to the Settings page and enable push notifications. Now I have new phone and after installing I am trying to log in and it requests approval of a notification that never arrives, I also cannot log in on any other app like Teams, Outlook, etc because it requires as well approval of notification from Authenticator, that doesn't pop up either. The Different Types Of Social Media Aggregators And What They Offer, Why Blue Is The Best Color For Social Media Sites. Choose the account you want to sign in with. - last edited on SMS. Shop your favorite products and well find the best deal with a single click. - edited I found with my phone that the notifications had been set back to low priority, so no pop up and no sound. How do I set up my accounts in Authenticator again? Full network access. Dont allow: If you select this option, youll be blocked from accessing the resource. A: If you need help adding your personal Microsoft account to Microsoft Authenticator, please visit our Microsoft account help page How to use Microsoft Authenticator. CSP Partner security requirements where this community is meant for. The Recovery tool will overwrite the abc@gmail.com account you added to Authenticator on your new phone with the xyz@gmail.com account that exists in your backup. Your work or school accounts and your personal Microsoft accounts will have six or eight digit numbers visible in the full screen view of the account (accessed by tapping the account tile). Then sign on with recovery account to do the restore. Authenticate through Microsoft Authentication App by clicking approve when notification pop up. If you have an Android device, the ID.me Authenticator app is the best option. Q: How can I get my Incident ID aftersending logs to customer support? For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. Apple popularized many sync and messaging technologies for smartphones, particularly through its iMessage service for texting and iCloud service for photos, documents, contacts and calendars. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. I suggest you could check as the following I just tried accessing a resource (my work MS Teams account), which requires me to authenticate using MS Authenticator. Not sure why but much less of a problem than not receiving the request. Q: How are my passwords protected by the Authenticator app? Microsoft Authenticator is an app that helps you sign in to your Microsoft account without the need for a password. This affects both personal and work/school accounts. Which has been very aggrivating bc it's prevented me from not just all my important emails, but also from being able to get into my HP Desktop also! by Aside from writing, he tinkers with tech at home, is a longtime fencer -- the kind with swords -- and began woodworking during the pandemic. Now I have new phone and after installing I am trying to log in and it requests approval of a notification that never arrives, I also cannot log in on any other app like Teams, Outlook, etc because it requires as well approval of notification from Authenticator, that doesn't pop up either. Caution:A common trick of attackers is to contact you via text or phone pretending to be your bank, IT support, or other service provider and saying they need you to read them the code from your authenticator app to verify your identity on the call. On these devices, Authenticator is automatically registered as a device administrator. No real company should ever ask you to read your verification code to them over the telephone - especially if they called you. If you want to change setting for MFA for a work/school account, go to https://aka.ms/mfasetupand log in with your work account. The specific permissions you see will depend on the type of phone you have. If you are using Android for Work or Work Profile, make sure thePIN or biometric isenabled for the profile in Microsoft Authenticator. Q: Why does the number next to the code keep counting down? To remove an account from your old phone, open Microsoft Authenticator on it. Therefor cannot use any of my work related phone apps which is literally essential to my job. https://github.com/MicrosoftDocs/azure-docs/blob/master/articles/active-directory/user-help/user-hel Microsoft Authenticator app has stopped displaying the approve/deny message, Check if your devices get notifications when the app is open or closed, Check if the verification codes in the app are working when notification doesn't, Check if notification through a mobile app is enabled or disabled. What is SSH Agent Forwarding and How Do You Use It? Youll be asked to sign in to the Microsoft account you used for the backup on your old phone. Removing autofill data doesn't affect two-step verification. If you know a SECURE download site with the old APK please tell me. Q: How is my location information used and stored? It can also be used to sign in to apps and websites that support Microsoft Authenticator. As for the Authenticator, I've also seen it fail to bring up the approval, but usually when I manually open the app, it appears. Everything is correctly set in my MS account, 2 steps verification, and the Android app Microsoft Authenticator. Check what is the reasons with Azure AD Sign-in logs and check which conditional still required the MFA and why, Do you've some policies for registered devices? You could search it on Google. Generally, when the message appears that a notification was send to the mobile device, there should be an option to use different verification method, which allows to also choose to enter a 6 digit token that is displayed for this account in the MS Authenticator app. Run at startup. Q: I got a prompt asking me to grant permission for the app to access my location. We strongly recommend that you use an alternate authentication method to avoid being locked out of your accounts. If yes, remove the problematic account from your app, add it again allowing notifications, and see if that fixes the problem. A: The Authenticator app now securely stores and auto-fills passwords on apps and websites you visit on your phone. Latest version (always automatically updated) from Google Play store: 6.1.4, on LG G2 Android 5.0.2 (stock ROM). The Microsoft Authenticator app replaced the Azure Authenticator app, and it's the recommended app when you use two-step verification. Diagnostic log data that stays only in the app until you select Send feedback in the app's top menu to send logs to Microsoft. Find out more about the Microsoft MVP Award Program. Q: While signing in to my work or school account using the default mail app that comes with iOS, I get prompted by Authenticator for my security verification information. A: You can set up notifications for your work or school account (if allowed by your administrator) or for your personal Microsoft account. You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. Some information from your storage is collected to diagnose the issue. Microsoft Authenticator App doesnt send notificaiton or code on Notifications can be sent from any number of channels or in-band or out-of-band. This feature currently supports only Microsoft accounts and doesn't yet support work or school accounts. Have personal and work Authenticator use. The app requires this permission to search for work or school Microsoft accounts on your phone and add them to the app for you. What is the version of Microsoft Authenticator APP? However, Authenticator on your old phone contains the Gmail account xyz@gmail.com. Using an authenticator app for two-factor authentication (2FA) is more secure than SMS messages, but what if you switch phones? For example, say you set up 2FA on the Gmail account abc@gmail.com in Authenticator on your new phone. Was this reply helpful? How To Enable Push Notifications For Microsoft Authenticator Sorry for the late reply -- can you go into the phone's settings and look for the app settings for Microsoft Authenticator (or just Authenticator) and make sure that notifications are enabled there? To switch your personal account over to notifications, you'll have to re-register your device with the account. Use Microsoft Authenticator option does not send notifications to my Android phone, Do you try to delete accounts on Microsoft. Most accounts provide backup codes you can use if youve lost or damaged your phone. After I enter that information and return to the mail app, I get an error. Make sure the device is registered. Usually,you'll use your device's camera to capture a QR code on the site to geta new Verified ID, or a verification of an ID already on your device. if yes it may affect your user behavior. Join 425,000 subscribers and get a daily digest of news, geek trivia, and our feature articles. iPhones also require that you have an iCloud account. I'm glad I'm not the only one. A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation. This change only affects wearables, so you can still mirror Authenticator notifications from your phone to your wearable device. On Android, underSettings, selectSet as Autofill providerin the Autofill settings section. 1. To use Microsoft Authenticator, you need to first enable it on your Android device. What are the steps? Post your questionto theMicrosoft Authenticator app forumto get help from the community. A: No. We turned off the ability to receive texts/calls and are forcing the Authenticator app. Q: I am having trouble adding my personal account to Microsoft Authenticator. You must have an Authenticator app installed on your device in order to use it. Oct 06 2018 Users can manage their viewing preferences without having to interrupt their daily routines by allowing you to make changes to their viewing habits. Once the app generates a code, you will be able to log in to your account with it. Set up the Microsoft Authenticator app as your verification method View network connections. I'm afraid it's an Android 5.0.2 issue. By default, App Lock is turned on when you set up a PIN or biometric on your device. Yes, multiple times. For more information about these activity notifications, seeWhat happens if there's an unusual sign-in to your account. I disabled them and I not can see the Approve and Deny pop ups for Microsoft Auth app. If not, it could be a problem with the network connections on your phone, or the notifications channel from Android or Apple. Why am I seeing this? This helps add extra security so that even if someone else has access to your device, they can't fill or see your password, because theyre unable to provide the biometric or device PIN input. Sign-in with this account on the device registration page, then try enabling passwordless for the account. steps: 2.If you give some error log, try to change network, try to use 4G or other WIFI network. A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation. All of this could be fixed with a one time bypass for cloud! "This builds on our continued efforts to bring you closer to what's more important," Panos Panay, Microsoft's chief product officer, said in a blog post announcing the feature. Currently, he writes about Apple, Microsoft, VR, video games, and internet troubles. Strong authentication is needed by Authenticator app: Signing into Authenticator requires a second step. Location. The problem persists. I was able to solve the issue by just disabling iCloud backup inside the app settings and re-enabling it. Samsung users will also be able to view websites they recently visited on their phone from their computer, Microsoft said. If you register your device with your organization, your organization can change this policy on your phone. Finally there is also an option to reset password and security information all together:Recover your account (live.com), Authenticator app isn't receiving notifications to approve log in on my laptop. You can use Autofill to sync and autofill your passwords on your iOS and Android devices. This type of account is frequently called a "broker" account. Personal use works every time. By adding options such as Watch Later and Others, push action buttons can be used to customize when you can watch these videos. Reinstalling doesn't work either. Also, my MS Authenticator does not receive any notifications. Oct 06 2018 Then, when you go back to the application or service you were signing into, the service is still waiting for approval from the app. We also ensure we check the sanity of data being synced over network using cryptographic hashed functions (specifically, hash-based message authentication code). This check is important so we can be sure we're not overwriting or erasing an existing account by mistake. This permission is required for sending notifications. I have make sure that the battery optimization and all sort of notification permissions are allowed. Over the past few years though, Microsoft's introduced features to make Windows PCs more Apple-like, a revamped Apple-friendly photos app, moreiCloud syncingand version of phone link software for devices powered by Google's Android software. He's also worked as a trainer, technical support person, delivery manager, system administrator, and in other roles that involve getting people and technology to work together. Exact same problem here. Please ensure push notifications are enabled in Settings and your network connection is stable.. Check that your phone is not running any malware likearootkit for example. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. The new feature, which Microsoft is calling Phone Link for iOS, will connect an iPhone and Windows 11 computer by Bluetooth radio, allowing "basic" support for calls, messages and app notifications. It's also used those technologies to closely connect its iPhones, iPad tablets and Mac computers, a move that industry watchers say helps Apple products stand out. My phone have been stolen, I had work account logged in there. The passwords are saved as part ofyour personal Microsoft accountand are also available when you sign in to Microsoft Edge with your personal Microsoft account. If you're having trouble getting your verification code for your personal Microsoft account, see the Troubleshooting verification codeissuessection of the "Microsoft account security info & verification codes"article. TapRemove accountto remove the account from the app. What might be the issue? Q: What data does the Authenticator collect and store on my behalf and how can I delete this data? This check is important so we can be sure we're not overwriting or erasing an existing account by mistake. Q: When I try to add my account, I get an error message saying The account you're trying to add is not valid at this time. 01:14 PM. We select and review products independently. A: You don't have to unlock your device to approve verification requests because all you need to prove is that you have your phone with you. Verified IDs are secure trusted credentials that can be used by websites and organizations to make account setup simpler and safer. If youre concerned about whats actually backed up, its pretty straightforward. These logs can contain personal data such as email addresses, server addresses, or IP addresses. @Robert WoodsI resolved this by first disabling iCloud backup within the authenticator app's own settings then removing the relevant MS account from the app, finally removing the authenticator app as an authentication method from the individual MS account management area web login. The country name is stored and reported back to your IT admin, but your actual coordinates are never saved or stored on Microsoft servers. This can be done a lot better! I have not uninstalled the app from the old phone because I wanted to test it first. Microsoft Account unfortunately has been removed from Google play store.
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