Vimeo installs this cookie to collect tracking information by setting a unique ID to embed videos to the website. The latest news in your inbox every week. The London Borough of Camden Council. Council housing in Crawley is a mixture of flats. We tailor our service offer to meet the strategic needs of individual customers, focusing on the areas that matter most to them. We use some essential cookies to make this website work. If you have suffered from illness or injury as a result of the councils failure to take action then you could also make a personal injury claim. If youre a secure tenant, you have the right to carry out improvements to your property. A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface. Report a repair online for your home. If you feel the issues raised in your original complaint have not been addressed at the first stage, a further investigation will be carried out. This approach was also implemented across Wates housing repairs contract with Barnsley Metropolitan Borough Council, which also faced similar disruption as a result of Covid-19. Map. News stories, speeches, letters and notices, Reports, analysis and official statistics, Data, Freedom of Information releases and corporate reports. But in a minority of cases, people pursue their complaints in a way which can either hinder the investigation of their, or other peoples complaint or can cause significant resource issues for the council. 1982 Crawley Borough Council election. These essential cookies enable you to remain logged in and for your site preferences to be remembered, in addition to other essential functions. We are looking at ways to improve energy efficiency and reduce carbon emissions in council homes. Information about ourAnnual Gas Safety check and how to maintain your central heating. Sanitary fixtures and fittings within the property such as toilets, sinks, baths, showers and also the relating drains, pipework and plumbing. This contact information is for council tenants only. If the repair is an emergency, you should call us immediately on 01709 336009. You can report repairs online and book appointments for most non-emergency issues using the link above to the Housing Online self-service portal. This cookie is used to store the language preferences of a user to serve up content in that stored language the next time user visit the website. Outside of office hours the number above is for. Special circumstances for accepting a review after 1 month has passed may be considered. We may need to return to complete the full repair. E14 9GE You can also claim back rent if you havent been able to use part or all of your home because of the disrepair*. Telephone: 0300 1113000. The letter claims that 100 households arriving in Crawley without housing would cost 227,500 every month in temporary accommodation costs, but if the number rose to 2,000 it would cost the. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. Content and site Copyright Crawley Borough Council 2020. Damaged plaster may need to be removed, affected clothing should be dry cleaned and carpets should be shampooed and dried. This is a True/False flag set by the cookie. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". Under certain circumstances, we may do repairs under our special repairs for vulnerable tenants. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. Request a FREE property inspection to find out how much your claim is worth. Please do not leave children under 16 alone in your home while we are working. Exterior areas External walls, the roof and windows for example and also any structural issues that may arise. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously. East Ham If your injury occurred through no fault of your own because the property was ill-maintained and the Housing Association landlords failed to put right a defect in an acceptable time-frame having been notified in writing of the problem, our personal injury solicitors would discuss your case with you before offering valuable advice on how best to proceed in filing your claim. Fire safety information for your council house or flat. Countrywise Repairs, a strategic joint venture (JV) between Town and Country Housing Group and Wates Living Space, has expanded its area of operation to deliver responsive, planned and void maintenance works across East Kent. 02 victoria warehouse manchester. Telephone: 0300 061 0614. You can also claim compensation for the damage that has been caused during repair work. Appointments may be carried out by our own employees or by contractors. If the council has failed to act on issues that you have notified them about, then you could be eligible to make a claim against them. Hotjar sets this cookie to detect the first pageview session of a user. Visit therepairs and maintenance or anti-social behaviour pages for details on how to report these issues. If you wish to escalate your Stage 1 complaint to a Stage 2 this should be made within one month of receiving the Stage 1 response. . A request for a service (e.g. Our staff will not carry out works where children are unaccompanied. Tenant and Leaseholders Housing Repairs Review questionnaire. Please use our online form to request a. The council should repair any damage caused by maintenance or building work. Wates Living Space has been reappointed by Tamworth Borough Council to deliver a ten-year programme of housing repairs across the borough. The LGSCO investigates complaints about councils, including housing allocations and planning issues: Local Government and Social Care Ombudsman Wates Living Space, has grown its southern property portfolio with three projects on behalf of Brent Council, St Mungos and mhs homes. Loans are not available for repair works which are or could be the subject of an insurance claim, or for works outside those required to bring a property up to the Decent Homes standard. Leading social housing repairs and maintenance provider, Wates Living Space, is set to commence repairs and maintenance for 7,000 homes on behalf Hammersmith & Fulham Council. We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Crawley Borough Council. The Boiler Boilers should be serviced regularly and any problems with heating and hot water solved immediately. We will give you at least 24 hours notice, except in an emergency. Improvements and alterations An alteration or improvement to your council house is any work you undertake which alters or improves the building, its grounds or the fixtures and fittings within. You canreport all repairs, including gas heating and hot water, by: Normal office hours for Crawley Repairs Team are Monday to Friday 8am-5pm. Dealing with a complaint is usually a straightforward process. This cookie is used to store the language preference of the user. This category only includes cookies that ensures basic functionalities and security features of the website. Working across customer services, housing, allocations, homelessness, temporary accommodation, as well as recruiting and training staff. Crawley Homes has joined NetZero Collective - a nationwide group working together to make a positive impact by reducing carbon emissions. We are off to a great start and look forward to working with the Council over the next decade to maintain and improve housing stock in Crawley. Southern Housing Group, Guinness Partnership and Clarion Housing have teamed up to launch the boroughs first community food pantry to combat food poverty, thanks to a contribution equal to 15,000 from leading housing repairs and maintenance provider, Wates Living Space. Crawley Borough Council. Request a repair to council property. You may also be able to make a care claim if you needed additional help because of the illness caused by the housing disrepair. Our team works to improve housing conditions for tenants renting privately in the borough. . The Housing Repairs service is critical to our tenants and leaseholders. Our approach. If you have experienced damage to your belongings as a result of the inaction of your landlord or local authority, it is advisable that you seek legal assistance to make a council and local authority compensation claim. Barnet Council has appointed Wates Living Space in a deal which significantly expands the housing maintenance providers growing presence across London. Cabinet member for Housing, Councillor Ian Irvine at Crawley Borough Council, said: I am delighted that our contractors are now up and running, they have worked hard to implement measures that will ensure both the workforce and our residents will remain safe during appointments.. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. About Us; Staff; Camps; Scuba. As your landlord, the council has a legal responsibility to ensure the property you are living in is in good, safe, living condition. The money owed will be recovered whenever the property is sold in the future. Community activists confirm that similar issues of leaks, damp, mould and disrepair have affected residents in the two other blocks on Regina Road. It stores a true/false value, indicating whether it was the first time Hotjar saw this user. Housing repair and renovation loans Crawley residents who own their own home or rent privately could be eligible with the cost of repairs. More details are in our Complaints policy. Analytical cookies are used to understand how visitors interact with the website. I am so grateful for your help with getting my property repaired for me & the financial compensation awarded to me has changed my life. The lease outlines whose responsibility it is to maintain the place and failure to do so can result in legal action being taken. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. Facebook sets this cookie to show relevant advertisements to users by tracking user behaviour across the web, on sites that have Facebook pixel or Facebook social plugin. If this has not been done, email chcompliance@enfield.gov.uk. Our environmental services asbestos team survey homes we manage to identify materials containing asbestos and assess its condition. You also have the option to opt-out of these cookies. It will take only 2 minutes to fill in. Tenants renting from a private landlord have the right to a decent standard of home, free from health and safety risks. If your rented council home or housing association property has not been repaired, you may be eligible to make a housing disrepair claim for the necessary repairs and compensation. List. Crawley Borough Council has nearly 800 employees, led by a Chief Executive and 3 directors, who have responsibility for: Environment and Housing Community Services Resources Contact Crawley Borough Council Phone (general): 01293 438000 Fax (general): 01293 511803 Chief Executive: 01293 438626 Director of Environment and Housing: 01293 438754 If a fault is caused by you, your family or friends, or through negligence of failure to meet your obligations under your tenancy agreement, you must pay for repairs. Thank you for your patience. Failure to do so could give you grounds to make council house disrepair claims against them. 38 vehicles were also exchanged with risk assessments conducted in advance to ensure adherence to safe working guidelines. The framework, which runs until 2024, and will cover thousands of properties across the borough as well as sites in neighbouring Islington. . Emergency out-of-hours repairs. Leading affordable housing maintenance provider, Wates Living Space, has introduced a new repairs and maintenance tracking system for residents, in a move to enhance customer service and operational efficiency. The latest contract, valued at 1.4m annually, will see Wates Living Space bring approximately 70 void properties back into use per month. We define a complaint as an expression of dissatisfaction about a council service, whether it is provided by us or a partner or contractor. Call us on 0333 050 8887 or fill in the form for immediate help & assistance with your local autharity disrepair claim. You can request it through your 'My Housing Tenancy' online account. These services include waste management,. If you own your home or rent privately and have an obligation to carry out repairs, you could be eligible for a loan to assist with the costs. In December 2022 the paid and 65 were out of borough. How we can help young people in Crawley with housing issues. Useful contacts West Sussex County Council 01243 777100 9am-5pm Monday-Friday westsussex.gov.uk Central government gov.uk Sussex Police 101 (non-emergency) 999 Citizens Advice Crawley 0344 477. Or call us on 020 8379 1000 (option 4, then option 2 for council housing repairs), or email housingrepairs@enfield.gov.uk. Crawley Borough Council. We also use third-party cookies that help us analyze and understand how you use this website. Volunteers across Brent have teamed up to launch Queen Elizabeth II Platinum Jubilee Forest, becoming the boroughs first ever Miyawaki Forest of 650 trees at the heart of King Edwards VII Park. The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. Please provide as much information as possible about your complaint. The integration of Wates and Crawleys IT systems was carried out remotely by the contractors IT department. The pattern element in the name contains the unique identity number of the account or website it relates to. You also have the option to opt-out of these cookies. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. To make sure your home is a good working order, we plan buildingmaintenance. Twitter sets this cookie to integrate and share features for social media and also store information about how the user uses the website, for tracking and targeting. Living in a state of disrepair can have very serious effects on your health and wellbeing. Contact us if you cannot make an appointment on 020 8379 1000, or email housingrepairs@enfield.gov.uk. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. NID cookie, set by Google, is used for advertising purposes; to limit the number of times the user sees an ad, to mute unwanted ads, and to measure the effectiveness of ads. change your appointment later if you need to. We also use third-party cookies that help us analyze and understand how you use this website. Unfortunately, we cannot fix damage caused by you, your family or visitors to your home. If necessary, they will arrange to remove or seal it (through our repairs team). If you're a private tenant and are having problems with disrepair, contact our Housing Enforcement team on 020 8379 1000, Monday to Friday, from 9am to 5pm. All emergencies must be reported by calling 020 8379 1000 (option 4, then option 2 for council housing repairs). Report a Repair Report a repair online; Gas Servicing and Maintenance How to report issues with gas heating and hot water; Emergency Repairs Find out what emergencies are and send a report; Damp, Condensation and Mould How to control damp, condensation or mould; Missed Appointments You could be recharged for a missed appointment; Repairs to Shared Areas Report a repair to a communal . Crawley Borough Council is a great place to work, you are a part of a strong team completing tasks for the local sport groups. Necessary cookies are absolutely essential for the website to function properly. Wates Living Space commits to supporting the environment by inviting sustainable technology suppliers to pitch for involvement in a green supply chain. This is set out in the Housing Act 1996 and the Housing Ombudsman Scheme. Wates Living Space, a leader in the delivery of strategic asset management solutions for local authorities and housing associations, has been appointed by Lambeth Borough Council to provide repairs and void works on the council's new 200m borough-wide housing repairs and maintenance contract. You have rejected additional cookies. Content and site Copyright Crawley Borough Council 2020. A variation of the _gat cookie set by Google Analytics and Google Tag Manager to allow website owners to track visitor behaviour and measure site performance. Housing disrepair is a situation in which the condition of a rented house or flat has deteriorated or changed negatively since the tenant moved in. Wates Living Space and Wates Residential have been named on four key lots of Camden Councils four year 620m Property Works Framework. details of how to escalate the matter to Stage 2 if you are not satisfied with the answer or in some cases refer you to the relevant Ombudsman Service. Hotjar sets this cookie to identify a new users first session. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. Crawley Homes has implemented a new housing IT system. We are committed to dealing with all complaints equitably, comprehensively, and in good time. But opting out of some of these cookies may have an effect on your browsing experience. The safe transfer of 47 staff was extremely complex given their lockdown circumstances and we worked closely with union representatives and our partners at the Council to implement an alternative approach to the TUPE process. You should get several weeks warning of any work needed. If you have asbestos in your home, leave it alone, as it is safe if it is undamaged. My flat was repaired in time for my childs birth and I received rent refunds and compensation. Small repairs and odd jobs Domestic help Meals delivery All services . i-housing Our online portal for council tenants and housing register applicants to view and bid on properties Finding a home Apply for council homes, housing association properties and. Services available to private rental tenants in Crawley, including grants and loans. Under the Freedom of Information Act, please can you supply the following information: 1. As a tenant of any rented house, be that with your local council or housing association, you have the right to live in a safe and well-maintained property. highways, education and adult social care (West Sussex County Council), health matters (NHS), or local bus services (Metrobus). Residents in Cricklewood have benefited from a major volunteering project to transform a community garden as part of an investment in housing maintenance across the borough with Wates Living Space. The Housing Ombudsman will investigate complaints about housing management, repairs, leaseholder complaints, transfers and mutual exchanges: Housing Ombudsman Exchange Tower Harbour. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Loans are means tested (based on your income and savings) to see if you need to contribute towards the costs of works. Here at the council we have a thought process to ensure we get the best possible deal for both the organisation and our residents. Vimeo installs this cookie to collect tracking information by setting a unique ID to embed videos to the website. . If the damage is caused by vandalism, report the incident to the police and get a crime reference number before reporting the repair to us. Dont include personal or financial information like your National Insurance number or credit card details. Wates reveals the extent of its positive contributions to Birmingham as they its contract extends to deliver housing repairs and maintenance across the city. If you are not a council tenant, please call our contact centre on 01293 438000. They don't deal with repairs or anti-social behaviour issues. Find out the latest coronavirus information on housing and homelessness. They may be able to provide an apology, explanation or other action to resolve the complaint quickly,without having to use the formal complaints procedure. These cookies track visitors across websites and collect information to provide customized ads. However, where we feel a complainant is behaving unreasonably, we will take appropriate steps to address this. Hotjar sets this cookie to detect the first pageview session of a user. Resources for buying a home. Broken appliances such as fridges and washing machines, Internal damage to wallpaper, paint, carpets and curtains, Damage to internal gas and water pipe work, Any other damage to your property no matter how minor. Housing Options Team Leader at Crawley Borough Council View profile View profile badges . 590 requests. a missed waste collection or reporting problems like flytipping or litter.) You have accepted additional cookies. Search. We welcome the Governments Social Housing White Paper and recognise its importance in shaping the way we as contractors can work alongside our social housing partners to improve the safety of residents homes. Steve Jackson Strategic Director, Wates Property Services. Make sure you see a doctor to get any health issues diagnosed and appropriate treatment prescribed this will provide evidence of your suffering and could strengthen your claim. four in a bed contestant dies. We will take firm action against anyone who does not allow access for this. The Wates team delivering vital upgrades to three residential tower blocks at Chetton Green in Wolverhampton has been praised by industry regulators for its respect for the community as work progresses to the buildings infrastructure and fire safety. This cookie is used to store the language preferences of a user to serve up content in that stored language the next time user visit the website. Thank you so much. Wates Living Space is one of two contractors employed to carry out responsive repairs to 9,400 properties and 5,000 garages over the ten year period. Outwood Academy students were served a table tennis masterclass from Paralympic gold medalist Will Bayley, as part of a campaign to inspire young people. In addition to our housing officers, our tenancy support officer works with tenants who are at risk of losing their tenancy and our financial inclusion officer works with tenants to help them manage their money and maximise their income. The council should repair any damage caused by maintenance or building work. This can be damage or deterioration to the exterior that is connected to or forms part of the actual dwelling, or interior of the house or flat, their structure and common parts in case of a building divided into flats. If we were to take on your case and win, you would only be required to pay us a small percentage of your awarded amount. The team were very helpful and understanding of my dangerous situation. Apply for HMO licence. Tell us what went wrong, dates applicable to an incident youre complaining about, supporting documents and how you would like us to resolve the matter. Somers Orchard - former Horatia and Leamington Houses site. Completion of the Stage 2 review concludes our complaints process. Major Repairs Reserve 12,427 11,430 27,872 26,346 21,867 Net financing need for the year 0 8,698 These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages. Buying a council property. Scuba Certification; Private Scuba Lessons; Scuba Refresher for Certified Divers; Try Scuba Diving; Enriched Air Diver (Nitrox) For hints and tips on tackling damp and condensation take a look at our damp, condensation and mould page. visit our Code of Conduct page which will guide you through the process. Crawley Borough Council invites tenders for the provision of services from a team of specialist business grant consultants to support delivery of the Green Technology Business Grants Programme, as . Our collective teams went to great lengths to find innovative solutions to overcome the restrictions caused by both isolation and social distancing requirements. The relevant Head of Service will undertake the review and respond within 20 working days. This cookie is a browser ID cookie set by Linked share Buttons and ad tags. Complete the repairs service satisfaction survey. Wates Living Space has launched a new service to help social landlords to prepare their housing stock to meet zero carbon obligations. Exchange Tower Every Crawley Homes tenant has a specific housing officer who deals with tenancy related queries. YouTube sets this cookie to store the video preferences of the user using embedded YouTube video. Housing support and other services in the home for elderly or disabled people. A variation of the _gat cookie set by Google Analytics and Google Tag Manager to allow website owners to track visitor behaviour and measure site performance. 1986 Crawley Borough Council election. Leading social housing maintenance provider, Wates Living Space, has been appointed by Crawley Borough Council to deliver a ten year programme of housing repairs across the borough. Apply to Council Housing jobs now hiring in Crawley on Indeed.com, the worlds largest job site. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. do everything more quickly because you don't have to call us. The councils current three-year contract with Wates Living Space ends on March 31, 2020, and the new 10-year agreement is valued in the region of 50million. Sheltered housing and extra care. E6 2JA. All rights reserved. Choose a repair item Or call us on 020 8379 1000 (option 4, then option 2 for council housing repairs), or. When requesting a repair, you should tell us: An emergency repair is when there is an immediate danger to health or safety. When the matter is being dealt with through our insurers, Disagreement with a council policy or legislation decision that we are applying when delivering a service, Complaints will be acknowledged within four working days, The relevant service manager will investigate the complaint and respond with an outcome within 10 working days, We will provide progress updates and in the event of a delay, the reason for the delay and when you can expect a response, the complaint stage and complaint definition, the decision on the complaint and the reasons for any decisions made, the details of any remedy offered to put things right.
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