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Customer service is non-existent. Also no updates on arrival or even if I will ever get it. I will definitely order from this website again. Save. All orders ship out of Los Angeles, we design all of our styles in-house. You can activate your new camera, view your photos, manage and monitor. With no warning either time. We're sorry to hear about your issues with our return policy. Tip for consumers:Returns usually only give store credit. We'll send her your regards! We're so sorry to hear that your order was delayed. The dress did not fit correctly and they will only give you credit no refund. I wear a size 12, and the size 12 they shipped me barely fit over one leg. I have never been able to complete a return that quickly. Products used:None package arrived too late. - Kate, Hi Paula! We reserve the right to withdraw linking permission without notice. We're so glad we were able to help with the return. Shop Lucy in the Sky Is Lucy In The Sky Legit? Website Review - DECPIT The customer service is great and pretty quick but I have to say the shipping can take a while so you have to order with a good amount of time to spare. -Kate. Shop now at www.lucyinthesky.com. If I do not get a refund, I will be disputing the charge on my credit card! We would love to help assist you with this issue. We do not provide information to these agencies or companies for marketing or commercial purposes. Late for the sky customer service - eayfli.webdesignsolution.info My daughter had 10 other friends that never received dresses for homecoming eitherorder months in advance.the one friend that did receive dress it looked nothing like pictures and was completely see thru and had a hole in side stitching. You can email us at resolution@lucyinthesky.email so we can further assist you. Remember, you can do most things online at Sky.com. I NEED TO CHANGE MY ADDRESS OR CANCEL MY ORDER, HOW DO I DO THIS? Contact BT. You must not misuse this Website. . -Kate Sarika Pramod 1 review US 3 days ago Great experience! Do not trust this shop to deliver. I never got any notification from them that my dresses would be late or anything. From time to time, we may restrict access to some parts or all of this Website. Hi Grace, Thanks for your feedback. We're so sorry to hear that you have not received your refund yet. I'm dealing with their customer service right now and they are so rude and unprofessional, Hi Talia, Thanks for your feedback. Lucy in the Sky, Inc may change this policy from time to time by updating this page. Completely different material than pictured. -Kate. WHY DIDN'T I RECEIVE AN ORDER CONFIRMATION? Chat is only option and that takes hours to even get a chat representative. If you do not receive an email from us within 5 minutes of placing your order, we'd suggest to double check your spam/junk mail. In the unlikely event that Lucy in the Sky, Inc. or substantially all of its assets are acquired, customer information will be one of the transferred assets. Haiker Rojas. Hi Hailey, You can also search for styles with a guaranteed immediate delivery date using the Quick Find on the website. Our customer support team is available Monday through Thursday 8 am to 4 pm and Friday 8 am to 3p pm EST (Excluding all federally recognized US holidays). Contact BT | Call us or chat online | BT Help HOW DO I CHECK DELIVERY STATUS OF MY ORDER? We're having delays in our customer service trying to get to each email, we would love to assist you with your order. I reached out to customer service numerous times and have not had a response. When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. These used to work but not sure if they are still valid numbers. Although some question the quality of products, Lucy in the Sky is a great place to look for a dress for any event. This is a generic card error - this means that your bank is rejecting the transaction at this time. You can email us at resolution@lucyinthesky.email for any further assistance. What Is Lucy in the Sky? We want to make sure that this refund goes through immediately. All orders are subject to availability and confirmation of the order price. Depending at which stage your order is at, we may be able to adjust it accordingly. Hi Matilde, I ordered almost a month ago and only received emails saying we got your order or we received your chat and will respond within 72 hours. All our models are approximately 175cm tall. Write to us at: Customer Service, Lucy in the Sky, Inc. 1200 Wall Street, Floor 2, Los Angeles, CA, 90014. For United States customers, if you log in or create an account via the link below, you will be able to generate a pre-paid USPS return label to return your order. Belle R and the team at Lucy in the Sky were great to work with. Pepper's Lonely Hearts Club Band. She offered me advanced credit and provided easy instructions to do so. Two out of four of the dresses arrived by January. Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with www.lucyinthesky.com and you should not rely on the existence of such a connection or affiliation. Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). You're better off getting your dresses from Shein cheaper, higher quality and at least give refunds. Ordered 4 dresses in August 2022 for several events (totaling over $300). HELP & SUPPORT. Is Sky Internet down? Broadband issues and outages explained Please note loose glitter, sequin, excess threads or sheerness is not considered faulty; these are often natural results of the manufacturing process or how the product is designed. Lucy in the Sky Reviews | Read Customer Service Reviews of lucyinthesky.com Awful quality (paper thin and/or very sheer) & poor design (way too short, inaccurate sizing). They have such cute styles, but the clothing quality is so bad. -Kate. Cassandra M. went beyond. This cost is not covered or charged by us and is the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. To name a few, the wrong item was delivered, the package took over a month to be shipped, and customer service was unprofessional and slow. The cost of foreign products and services may fluctuate. If you need to make adjustments to your order after it has been placed, please reach out to us as soon as possible, preferably through Live Chat, or at shop@lucyinthesky.emailotherwise. She even helped me cancel an order and issued my store credit instantly. . But Sarah S got my exchange going and it will make it in time! You can choose to accept or decline cookies. Poor Customer Service! Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Do not purchase from Lucy in the Sky. We'd suggest to reach out to us via our Live Chat during business hours for more specific information:) Not only are the dresses from the site super cute and have good variety of styles, length, and color, but the customer service is amazing as well. How useful is that if the items never come? Don't take the risk and give them your money. - Check in with your local post office, as packages are often held there for pick up. We ask for your name, telephone number, home address, email address and age for, We may contract with other companies to provide certain services, including. The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Contacting Sky Thanks for using our online services - if you do still need to contact us, please be aware that wait times may be longer than normal, but be assured we're prioritising calls from customers who've already been online. I ordered 4 items and once I received 2 of them and saw how bad the quality was. I would like to know if i order my dress now you think it will arrive before june 29 knowing that i live in france? LUCY IN THE SKY Help Centre. My customer service rep, Merry S, was so helpful and allowed me to return for store credit, which was awesome! Only store credit even though clothing size is not standard. Not Available. This policy is effective from 01/01/2016. Extremely disappointed and feeling like they stole from me. Our privacy policy, which sets out how we will use your information. Thanks for your feedback. Please email us at resolution@lucyinthesky.email so we can look into this for you. Los Angeles, California Once a order has been shipped this cannot be canceled. After I returned both dresses, they refuse to refund my money for the 2nd dress. Yes, it says so on the website -- READ THE FINE PRINT. Products used:Dresses- tried to use but material was see through and sizes incony, Hi KA, They weren't rude per se, but they were deeply unhelpful. After an order has shipped, standard delivery is 3-5 business days domestically with USPS and 6-12 business days internationally (not including any potential customs delays or remote locations). I HAVE MY TRACKING NUMBER. Verification can help ensure real people write reviews about real companies. If you have any other questions, feel free to reach out to us at resolution@lucyinthesky.email:) SHIP'S CELLAR PUB, York - Menu, Prices & Restaurant Reviews - Tripadvisor Designed in Los Angeles - New Arrivals Weekly. If you believe your item is faulty, please contact our Customer Service team viavia email to shop@lucyinthesky.emailwith your order number, photo of the fault and a brief description. We may contract with other companies to provide certain services, includingcredit card processing, shipping, name and address verification, email distribution, market research and promotions management. Hi Veena, Thanks for your feedback. Followed up shortly after the purchase to make sure everything was ok. You may store, print and display the content supplied solely for your own personal use. If you still cannot locate it, you may have entered your email incorrectly - reach out to us at shop@lucyinthesky.emailor via Live Chat during business hours and we will resend you your confirmation. Luckily I was able to return it and get store credit pretty quickly. Unfortunately, the dress didn't fit, but their customer service was great in explaining how I could return the dress and get another size as soon as possible. Gain trust and grow your business with customer reviews, Made and Designed in Los Angeles - New Arrivals Weekly. It is an eligible payment method for all U.S orders over $35. They said I would be receiving updates and a tracking number. We use dedicated people and clever technology to safeguard our platform. This cost is not covered by us and is charged directly by your local government. Thanks for your feedback. We are based in Los Angeles, California, but at this time, we are online only and do not have a public location. Tip for consumers:Do not order from themif u feel like u have to atleast use PayPal when checking out so when u dont receive ur dress PayPal will return ur money after waiting months from original purchase date. It is a no for me. I used the chat feature again in January to try to figure out where my two other dresses were. I focused on what I cared about which was waist sizing and chest but hip sizing didn't match mine. A store credit is automatically applied to an account attached to the email used for an order. I did the Level 2 Customer Service Practitioner course. Lucy In The Sky. If you placed an order without an account, you can use the same email to create an account to access your return label. We ask for your name, telephone number, home address, email address and age forcompetitions, prizedraws, or newsletter sign ups. Live chat is never available, no phone # to call to speak with anyone, and does not reply to e-mail! If you had a faulty style/quality issue- you just need to send us a photo of the issue and we can find a resolution. If a new order is needed urgently, we can issue the store credit in advance once the package has been dropped off to USPS and the tracking has been scanned in. -Kate. They have yet to respond and emails were sent over a week ago. -Kate Read 1 more review about Lucy in the Sky MI Michelle 1 review US A day ago Merry was fantastic! If you have not received your order by the end of your delivery timeframe, we'd suggest following the steps below as they are solving the majority of delivery issues: - Check again the email you received from us regarding your specific shipping information. Do not buy from them. We may obtain information about your usage of our Website to help us develop and improve it further through online surveys and other requests. My item did not arrive in the alotted time it was supposed to with NO communication from the company. Supervisor. Lucy in the Sky Reviews - 1,067 Reviews of Lucyinthesky.com - Sitejabber We may also send you from time to time (by email) information about products and services and details of promotions and special offers from Lucy in the Sky, Inc. Lucy in the Sky has a consumer rating of 2.83 stars from 1,066 reviews indicating that most customers are generally dissatisfied with their purchases. Really bad. Unfortunately, we are not selling our styles to other retailers at this time. Registered: 04-01-2009. on 10-08-2013 09:47. Lucy in the Sky - Rotten Tomatoes - Movie Trailers | Reviews - Rotten Funding Rounds Number of Funding Rounds 9 Total Funding Amount $144M. We are not doing wholesale at this time. tablet. I DO NOT RECOMMEND THIS COMPANY! Prom season is here, and you deserve to look and feel amazing for your big party! Contact SPYPOINT | Fast Customer Service/Support 2023 - JustUseApp If a new order is needed urgently, we can issue the store credit in advance once the package has been dropped off to USPS and the tracking has been scanned in. Ordered a dress for my daughter homecoming and it NEVER came. They are constantly moving as not to get found. We'd love to assist you further if you need help with returns. | Read 5,941-5,960 Reviews out of 6,586 Lucy In The Sky Clothing - Miss American Made Our models are generally around 5 Feet, 9 Inches / 175cm tall, and are always photographed wearing a size small. Thanks for your feedback. | Read 5,961-5,980 Reviews out of 6,594 I will never buy from them and also inform all of my daughters friends at school to not buy from their site. - Your order may have been shipped in multiple parts, so the other products in your order may be coming seperately. Glad that our Customer Service was able to help with your returns! Background and inspiration Here are 8 tips for writing great reviews. Companies can ask for reviews via automatic invitations. If your order is earlier than 14 days, you can reach out to us and we can cancel your order, if possible. Us either! -Kate. Lucy In The Sky consumer reviews, complaints, customer service. The quality of clothing is so bad. Lucy In The Sky Dress Store Review- Is It A Scam or Legit? - iReviews -Kate. Lucy in the sky did not inform me back in November, that the dress was not in stock. Besides that, the customer review rating on Better Business Bureau is 2.8-stars. We're so sorry to hear about the order. United States. 1200 Wall Street, Floor 2 Hi Hailey, Thanks for your feedback. Date of experience: 20 February 2023 carly raymo 1 review US 2 days ago Late order Not including processing time, estimated delivery time for international orders is 6 to 12 business days, (not including any potential customs delays or remote locations). Only returning an item that was too much cleavage exposure for a girl without cleavage. 172 reviews #3 of 27 Restaurants in York $$ - $$$ American Bar Pub. Contact Sky | Fastest, No Wait Time - GetHuman I ordered my daughter's homecoming dress on 9/20. Not only was she patient but she was quick and so attentive. We're having delays in our customer service trying to get to each email, we would love to assist you with your order. Sky's customer service number. We do not save your payment method details on our website. I am telling all my friends how bad the quality is and to never order from them. If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect.