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In the ever-changing and evolving world of healthcare at Kaiser Permanente, being flexible and adaptable in your work is a key trait that your interviewer will be looking for in any candidate that they hire. Takes notes when I have to and double-check my work to make sure it's done right like typing prescriptions. In my search for a new position, it was important for me to find a new employer that embraces diversity & inclusion in their workforce and I'm confident I found that here at Kaiser Permanente. Now, I make sure that I find that healthy mix of providing friendly care to my patients while being timely on my rounds. When I enjoy what I do it doesn't feel like a chore. It turned out that he did not want to work in our division as he felt the projects were too 'junior' for his experience. Your interviewer will be looking for you to own up to your mistake and do what it takes to correct it. If you can, match your strengths to the requirements outlined in the job description and make sure to thoroughly research the position prior to your interview. By consistently rejuvenating in this way, I can give even more energy when I am at work. What questions did they ask during your interview at Kaiser Permanente I love working as part of a team and my colleagues take well to my personality. Very nice answer. Great answer! ", "You are searching for someone with 5 years' experience and I have two. Know peds RSV scenerio : it's big now on the news . In my current organization, I have been picking up extra shifts in family medicine to expand my skills. These experiences have really opened my eyes to working with people from backgrounds different than myself. Kaiser has over 300,000 employees with a large diverse workforce. I discussed with hospital credentialing and became the first PA proctor in our Heath system. While sometimes a good thing, there were times when I was fearful of even expressing my own beliefs or thoughts in thought that I would upset someone. Lastly, it's a great idea to ask the interviewer what resources they refer to for industry trends. I recently attended a pediatric trauma course that really opened my eyes to new techniques I could use in our emergency room. Also, avoid telling the interviewer that you get along with everyone all the time. I was nervous that I was not using the proper equipment during high-exposure risk procedures. Kaiser Permanente interview Flashcards | Quizlet I am always sure that when at home, my family gets my attention first. Staying on a deadline is very helpful, and I will delegate when necessary to alleviate some stress. On a recent project, I was part of a team that was testing new EHR's that we would potentially put to use in our organization. It sounds like you handled this matter with utmost urgency and great customer care. Because this is a situational question, consider using the STAR (Situation, Task, Action, Result) method to provide a story-based example. If posed a question like this during your time with them, your interviewer will be looking to hear that your own patient care philosophy is a great match for Kaiser Permanente. Are there any resources from Kaiser Permanente that you could subscribe to, and then mention in your interview? ", "I am an avid fan of Google alerts! Do you tend to take on a formal leadership role or tend to lead by example in more of a supportive position? Write a thank you note or email to all your interviewers. I take the time to listen and reflect back to ensure that I am providing the best care possible. . The status says no longer consider for the position. When the inevitable happens and the schedule runs behind, I don't hesitate to gather the troops and pull together in a team effort. In asking this question, your interviewer wants to know if you consider yourself to be an emotionally driven person. The Most Cliche Interview Responses and What To Say Instead, How To Approach Difficult Leadership Questions. Kaiser Permanente Customer Service Specialist Interview Questions With this question it's important to explain a team challenge and how you collaborated with your team members to go above and beyond the call of duty to achieve a goal or overcome an obstacle. I believe that building a strong rapport with patients through trust, empathy, and compassion is the key to a successful healthcare organization and I can't wait to bring these qualities to the patients of Kaiser Permanente. "If I could expand my expertise in any medical specialty, I would choose anything within primary care. Be upfront and honest on your career goals with your interviewer and make sure that your interest falls within the realm of the position that you are interviewing for. Our job requires multi-tasking, so I tackle one patient at a time while giving each patient my full attention. I manage this by focusing my energy on productive activities that are good for my work. A large organization like Kaiser Permanente walks a fine line when talking about promoting from within because departments want long-term retention while also wanting their employees to reach their goals within the walls of the organization. ", "Before my Attending arrived, there was an emergent TIPS procedure from the ICU who was unstable. If possible, pick a weakness that is not a core skill for the position you are interviewing for. No matter how you answer, your interviewer will be looking to hear that you can overcome any negative work environment and express your ability to do so by talking about a time you overcame a tough situation in the past. ", "Currently, I spend one weekend a month building homes for Habitat for Humanity. Talk to your interviewer about a time when have had to adjust to changes on the job. Being newer to my career in healthcare, my biggest goal as of late has been to take as many related courses and workshops as possible. I am currently pursuing my MBA to help advance me into a leadership position later in my career, and I'm hopeful that opportunities will exist down the road with Kaiser Permanente when I am ready to demonstrate my ability to lead. In addition to this, I also subscribe to a couple of medical-related journals, including the NEJM. Kaiser Permanente was born: in response to the staggering economic conditions of the Great Depression. Talk to the interviewer about your emotions and if they have ever affected your productivity at work. Working in the healthcare services industry at Kaiser Permanente means that you could be in contact with vulnerable people, children, pharmaceutical drugs, drug-related equipment, confidential information, and other areas of sensitivity. You've chosen a powerful example that can help make you a more memorable candidate. "I understand that compassion is one of the top qualities that I need to bring to the workplace at Kaiser Permanente and I consider myself a very compassionate person. This is one of the reasons I have applied with Kaiser Permanente. You can consider improving this response by explaining why. Then I organized and effectively communicated this information with my attending. It can help to think of it more broadly - going beyond your actual job title to reveal more about how you function within a healthcare team. Among the early respondents was Dr. Sidney R. Garfield, who began to experiment with innovative ways to put advanced medical ideas into . where i concurrently pursued a degree in both nursing and biological sciences. Kaiser Permanente Interview Questions & Answers | Indeed.com Hiring Age. Discuss how you can thrive in this role, even during the most stressful times. You've done well by answering diplomatically. Talk to the interviewer about how you can maintain that appropriate balance for yourself. The lady said she needed the medicine that day, and if she didn't have it that day, she will go to a hospital and send the bill to us. While I've listed several general options here, you don't have to stick to standard role divisions (i.e. Your interviewer at Kaiser Permanente fully understands that any candidate that they interview experiences stress in their work. I had to submit my previous procedural logs and take a test. "In my current role there is a lot of staff turnover when it comes to our management team. They are also looking to hear that you understand the greater role this job plays in providing excellent service to the patients and fellow colleagues that you would be serving in this role. One of the things that attracted me to working with Kaiser Permanente is your ongoing community-based research collaborations. ", "I believe I have good customer service with my patients, and coworkers because I treat them with respect, ask them how are they doing. You can also strengthen this answer by talking about a problem you were able to solve, a patient you were better equipped to help, or a challenge your team was able to confidently face because you were part of a diverse team with multiple perspectives and ideas. Do you utilize any computer programs or even apps on your phone to keep your tasks organized? This process helped make our project a success in the end. I greatly value diversity. Answer dates might appear two to three weeks before they were published. She's fortunate to work from home, and makes about $32/hr w/ no degree. To best suit my internal customers in their training, I ensure that I am a subject matter expert in the setting I am providing education. I am warm-hearted, responsive to my patients' needs, and always empathetic to others. What is the hiring process for remote jobs at Kaiser Permanente? We will re-assess in December, but it seems to be working very well. You are made up of three interdependent entities: The Kaiser Foundation Health Plan, with over twelve million customers, the Kaiser Foundation Hospitals, and the Permanente Medical Groups. Good example! If possible, also try to mention which programs or software you are experienced in when it comes to ordering or doing inventory. The staff wanted to start double-booking patient time slots. The bonus' cost us less money, in the end than the cost of lowered productivity due to absent employees. The purpose of this page is to help you prepare for your job interview. "In my current job, I had a team member who would scoff at other co-workers' ideas in meetings. I would make sure to alert my team of a covid + patient and what protection to use, ie respirators vs N-95 masks. If you have a criminal record, you must disclose this. Learn more about your rights and protections related to the No Surprises Act (HR133) that protects you against surprise medical bills and gives you the right to receive estimates under the new regulation. A child dies, a patient yells at you, or you have to give someone a cancer diagnosis. To get at your ability to be pliable in your work, your interviewer would like to know about a time you were required to adapt to change in the workplace. At Kaiser Permanente, teamwork truly does make the dream work for the patients and families that rely on the organization to provide world-class care. These are exactly the steps that an interviewer would be looking for. While we are all human and make mistakes, the key to this question for your interviewer is how you handle the aftermath of a mistake to make things right.