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These professionals follow Integrated Pest Management (IPM) principles, which will include monitoring for any bugs that may havebeen missed during treatment. THey said they had 6 to 7 complaints this past year and that the hotel did non even care enough to respond to them.This, Please accept my sincere apology for your experience during your stay with us. Location off highway was amazingly easy. Stayed at this location for 4 nights (1/13/20 - 1/17/20) and ended up with multiple bedbug bites all over my shoulder, legs and extremities. Known for our complimentary signature breakfast, indoor heated pool, onsite dining and friendly staff, The Academy Hotel is committed to providing our guests excellent service, comfortable accommodations and extra amenities for added value. To edit a review youve already submitted, contact our Customer Service team. The sink and tub did not drain/drained exceptionally slow when you turned the water on so you were standing in dirty water, or spitting your toothpaste out in a bowl full of water. Overall, still comfortable and friendly service. Rooms hallways ,pool area, dinning area. Travelers may receive a savings voucher when they submit a review. )Icon Color & Report Disclaimer, File a new bed bug report at this location. NEVER again! Highly recommend. Booked this on a major travel site for an incredibly low price. This review is particularly disturbing since The Hotel Manager and I have had a number of conversations with this guest and had sent her the written confirmation from the 3rd party certified inspector that there was absolutely no evidence of any insects or more specifically bed bugs in the rooms this guest spayed in. Rooms were clean and comfortable (Click on the Red Icon to view detailed bed bug reports.) Most recommended Colorado Springs hotels La Quinta Inn & Suites by Wyndham Colorado Springs South AP 6.2 Okay Southeast Colorado Springs $109+ Parking Free Wi-Fi Pool Pet friendly Days Inn by Wyndham Colorado Springs Air Force Academy 4.2 Mediocre Briargate $99+ Parking Free Wi-Fi Pool Pet friendly I really didn't know about bed bugs at the time. Room 238 had bedbugs. They're also applicable regardless of the comment's tone. Called back immediately to report and the GM called back fe. To get the overall score, we add up all the review scores and divide that total by the number of review scores we received. This one bedroom adult only cabin, located on a 160-acre mountain ranch, is our most remote and popular cabin. The Colorado Springs hotel offers a cash machine and a lift along with a storage room and a restaurant. Expedia, Inc. is not responsible for content on external Web sites. The Academy Hotel, Colorado Springs is a family owned and operated full service, pet friendly hotel. This is the version of our website addressed to speakers of English in Canada. 3. Please enter a valid email address. We had dinner at the hotel restaurant and it was great as was the breakfast buffet the next morning. The breakfast was excellent and free but the staff during breakfast was totally rude. Room had some leaking issues at sink but was still very clean and fresh. The Academy Hotel has been family owned since 1982 and as a hands on owner, I take great pride in the overwhelming amount of satisfied and loyal guests we have built over the years. Please note that all Special Requests are subject to availability and additional charges may apply. Good inexpensive place to stay with a very good staff. I felt like it was inconvenient for us to dine there or something. Respect the privacy of others. If we find any, we delete them and, if necessary, take action against whoever is responsible. Finding refuge in bed seams and the crevasses in furniture, these parasites that are no bigger than an apple seed hitch hike from place to place, then lie in wait until they can crawl out to bite people. Very basic lodging -- seems to be a magnet for kids and families due to the pool that is right in the open by the dining. However, we wont display any reviews that include or refer to (among other things): To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. There was a line for waffles in the morning only to find out one of the waffle makers had died. As a result of your review, I am working with staff to better communicate with guests the circumstances at hand and reinforce our sincere desire to do everything we can to win the loyalty of each and every guest through Exceptional Service while also offering the best Value in Colorado Springs. THey said they had 6 to 7 complaints this past year and that the hotel did non even care enough to respond to them.This, Please accept my sincere apology for your experience during your stay with us. Colorado Springs, Colorado 80920. It is my hope that you see fit to give us a second chance to win your valuable business back. Tenants If you have a housing question that does not require legal advice, contact the free Colorado Housing Connects helpline to find answers. Front desk amazing. They want to eat that's all they know.". The hotel is clean, the pool is great, and all the little extras make it a great place for families. Pizza, Our room was clean and stocked. All cribs and extra beds are subject to availability. Please enter the dates of your stay and check what conditions apply to your preferred room. Booking not found double-check your booking number and PIN then try again. Also the heater in my room didnt work I had to use a portable heater to heat the room. I would recommend it if you can handle the unfriendliness of the staff. Disgusting! great breakfast and restaurant and the pool is our favorite the decorations are amazing, Loved the breakfast! The Hotel has a regular pest control program in place. In hotel restaurant had a limited menu but there were many restaurants and Walmart within walking distance. Ideally, we'd publish every review we get, positive and negative. The free breakfast was awesome, more than I was expecting in a free hotel breakfast. It makes a great first impression, with its lobby atrium that features waterfalls, fireplaces, and stone-hewn walls. 8110 North Academy Boulevard, Colorado Springs, CO 80920, United States of America So pets or no pets? I liked the hotel, the proximity to work, the people were great to me even if they weren't to each other. Rooms were clean and comfortable Check your selected option for more info. Sat around for 2 hours till a room was readyShould have been a hermetically sealed room by then! But this would have been bearable had the staff not been downright snotty and rude. The place was super clean. language, whether its just a rating or contains comments as well, etc.). "I mean you can get a couch for $50, but you never know that you're going to end up spending $1,200 now to get your whole house treated because of that $50 couch," Freeland said. When I checked in I paid in advance for a one week stay at a special winter rate. I never swim with my kids because I hate cold water and was able to swim with them for hours. The Academy Hotel Colorado Springs 8110 N Academy Blvd , Colorado Springs, Colorado 80920 855-516-1090 Reserve Lock in a great price for your stay. The rest of the staff was very, very rude and it did not feel welcoming. Once booked in the room was great, the atrium was very pleasing, a huge fireplace with free daily newspapers. Wonderful. I have never received such terrible treatment in my life!! Local, Pick up the mattresses in the rooms and look under it. Great to have an omelette at breakfast! All content should be genuine and unique to the guest. Great location, great amenities. Guests are required to show a photo ID and credit card upon check-in. When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more. The swimming pool was extremely green, so it was either dyed green or not properly chlorinated. The pool was nice and warm Grill/BBQ, Open for: This place is such a gem!! On arrival found out that check-in wasn't till 4 pm..a fact that was NOT in my booking confirmation. You can only leave a review within 28 days after check-out. I had stayed at this motel several times about ten years ago and was surprised to read a couple bad reviews on this site because my experiences had always been so positive. The Bed Bug PlanetSM Program makes no representation as to the truth and accuracy of any of these reports, they are collected from across the internet by the Bed Bug PlanetSM Search Engine. Tenants and landlords - bed bugs in residential premises. I would definitely stay again! The good news? And it can happen anywhere. Your contribution should be yours. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated. For the money, this hotel was beyond worth it. Get exclusive access to members-only deals by email. I then contacted the BBB. PIKES PEAK RESORT WHERE LUXURY AND WILDERNESS MEET When it comes to amenities, there is virtually nothing this cabin doesn't have. Comfortable bed, quiet, excellent breakfast! COLORADO SPRINGS It's a situation you hope you never have to deal with, but more and more of our neighbors are waking up to find evidence of bedbugs. The Broadmoor Hotels (2) BBB Rating: A+ Website 82 YEARS IN BUSINESS (719) 471-6200 1 Lake Cir Colorado Springs, CO 80906 OPEN NOW My wife and I recently stayed at the Broadmoor with 14 relatives during the Jazz Festival. Though the lobby is lovely don't let it fool you! I liked the layout for the bathroom area. Hotels.com - Deals & Discounts for Hotel Reservations from Luxury . If you have a housing question that does not require legal advice, contact the free Colorado Housing Connects helpline to find answers. For my wife's 40th birthday we stayed in the jacuzzi suite for a night away from the kids and away from business as usual. Disliked: Cleanliness, amenities, property conditions & facilities. The Academy Hotel Colorado Springs Start your day at any one of the hotel's comfortable rooms designed for relaxation. This hotel was highly-rated for its very comfy beds. Which is very unfortunate because it is a comfortable, clean, nice looking hotel and a great value. 1691070|4,1674130,1687860,1687860|3,1691070,1687990,1687640,1686320,1653460,1687140,1674130|5,1680920,1680920|1,1674130|1,1685250,1687300,1682710, The Academy Hotel Colorado Springs (Hotel) (USA) Deals, Personal or sensitive info (e.g. We were told there was a hot tub at the hotel - there was not one. The free breakfast was awesome, more than I was expecting in a free hotel breakfast. Expedia and the Airplane Logo are trademarks or registered trademarks of Expedia, Inc. CST# 2029030-50. 2023 Expedia, Inc., an Expedia Group company. The front desk staff was excellent as was the staff at the restaurant, although our waitress could have used some additional training, or was new, either way, she got the job done, but wasn't as good as she could have been. We will definitely stay here again if we are in the area! I didn't know there wasn't a lunch option on-site, but have enjoyed dinner there when not out down the road with the family. Weather your traveling for business or pleasure, we'll do everything possible to ensure your stay is memorable. The bathroom had poop on the toilet when we checked in. Please note that a deposit fee is charged per night at this property. Colorado Springs, Colorado 80920 Local: 719-598-5770 | Toll Free: 800-766-8524 Fax: 719-598-5965 . Building itself is beautiful. Lock in the lowest price from these sites. Friendly staff, Liked: Staff & service, amenities, property conditions & facilities. You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didnt actually stay there. But this would have been bearable had the staff not been downright snotty and rude. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site. NEVER again! A business center with fax and photocopying services is available. Promotional content will be removed and issues concerning Booking.coms services should be routed to our Customer Service or Accommodation Service teams. Overall, okay. A nice grill and bar. Freeland says in his experience people who are buying used furniture are seeing some of the worst infestations. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Lift and look for all bed bug hiding spots, including underneath the mattress, bed frame, headboard, and furniture. If you booked through us and want to leave a review, please sign in first. Is the indoor pool heated all year round? Booking.com does not accept responsibility or liability for any reviews or responses. Oh, & rooms were almost sound proof! Located 6 mi from the United States Air Force Academy, this hotel features an on-site bar and grill. Sarah Avrech of Severance, Colorado posted a video on Facebook of a bug crawling around on a tissue. Unfortunately, he was the only one during our stay there that was friendly. academy hotel colorado springs bed bugsbig sky gift shop missoula airport. We went back to the area for spring break and decided to stay there again because of the location and price. Yet when I called the hotel from an outside phone to book a room there were several rooms still available. The Garden of the Gods is 7.5 mi away. A 24-hour reception greets guests of The Academy Hotel. This hotel exceeded our expectations. I called the manager and she assured me there was NO way they could be bed bug bites and she would have her pest control people look at it. emails, phone numbers, credit card info), Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence, Impersonation (i.e. Kids will love the heated pool. NEVER again! On Dec 30 2010 sush81 wrote, I stayed at this hotel for almost a year and enjoyed it until I stayed in a room that had bed-bugs. When we questioned the front desk we were told that they have asked several times to have it removed from travel sites. They'll have to be paid for separately during your stay. Breakfast included made to order omelets, waffles with cherry sauce and whipped cream. We checked into the hotel and the person at the counter was very friendly and personable. Colorado Housing Connects can help you navigate housing information and resources. In the spring/summer, the live plants and indoor pool make me feel like I'm in more of a jungle hotspot. The only way to leave a review is to first make a booking. Breakfast was above expectations, and the restaurant was on point. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. You can sort and/or filter them by time of year, review score, and more. 8110 N Academy Blvd, Colorado Springs CO 80920 Super 8 U S A F A North 1.13 Miles Away 8135 N Academy Blvd, Colorado Springs CO 80918 Days Inn 1.15 Miles Away This review is particularly disturbing since The Hotel Manager and I have had a number of conversations with this guest and had sent her the written confirmation from the 3rd party certified inspector that there was absolutely no evidence of any insects or more specifically bed bugs in the rooms this guest spayed in. Is there a laundry facility in the hotel? Pet-friendly rooms are also available. Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this. 4300 Cherry Creek Drive South Denver, CO 80246, Colorado Health Information Data Set (CoHID), Office of Public Health Practice, Planning, and Local Partnerships (OPHP), Air Quality - Monitoring, Modeling and Data. I love the quiet calm vibe. We stayed at this hotel last summer, June 2010, and left with some bites on us all. Cocktail hour, Guests are required to show a photo ID and credit card at check-in. 2015 The Academy Hotel, Inc. All rights reserved. I got bitten all over my arms and legs. 1602 out of 2735 reviews" ", Rating 8 - Good. Review of The Academy Hotel Colorado Springs Reviewed September 27, 2021 Stayed in room 111. "They don't care what your wallet looks like, or what your car you drive. We stayed here with our two kids. Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate. Thanks! Its the best place we have ever stayed. Prices are the average nightly price provided by our partners and may not include all taxes and fees. But I could not overlook the bed bugs. Management doesn't seem to care much. It's a situation you hope you never have to deal with, but more and more of our neighbors are waking up to find evidence of bedbugs. Breakfast was above expectations, and the restaurant was on point., Beautiful little hotel Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. The worst bed we have every had. 8110 N Academy Blvd, Colorado Springs, CO 80920 | 719-598-5770 Check prices, availability or book The Academy Hotel Embassy Suites by Hilton Contributions should be travel related. We went back to the area for spring break and decided to stay there again because of the location and price. The check-in was fast and easy. The number of extra beds and cribs allowed depends on the option you choose. Econo Lodge North Academy: BED BUGS - See 172 traveler reviews, 82 candid photos, and great deals for Econo Lodge North Academy at Tripadvisor. We all have bed bug bites all over us and they are very uncomfortable! Elevate your luggage on a luggage rack away from the bed and wall, since bed bugs can often hide behind head boards, artwork, picture frames and electrical outlet panels. Sincerely, John Wilkins/Owner. I'm seeing where it says both? Colorado Springs, Colorado 80920 Local: 719-598-5770 | Toll Free: 800-766-8524 | Fax: 719-598-3434 The Academy Hotel is independently owned and operated. The manager told us they did not have bed bugs and we probably had an allergic reaction to the soap they used to wash the sheets. Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. We have people and automated systems that specialize in detecting fake reviews submitted to our platform. Its a bit old and outdated, the rooms were a bit dusty. The Academy Hotel Colorado Springs: Bed Bug - See 3,263 traveller reviews, 501 candid photos, and great deals for The Academy Hotel Colorado Springs at Tripadvisor. All of which have experienced no problems. After booking, all of the propertys details, including telephone and address, are provided in your booking confirmation and your account. I really didn't know about bed bugs at the time. If you stayed at this property through Booking.com, you can write a review. I never swim with my kids because I hate cold water and was able to swim with them for hours. Indoor swimming pool. All rights reserved. Reserved 2 rooms, 1 king & 2 queens. Disgusting!More, Both Best Western and the Academy Hotel take this type of complaint very seriously. more. Review tags are currently only available for English language reviews. Hotel Colorado, Glenwood SpringsPeak To Peak Lodge, Estes ParkCourtyard By Marriott Denver Cherry Creek, DenverSuper 8 Motel, Grand JunctionRamada Inn Denver, DenverBest Western Gateway Inn & Suites, AuroraMillennium Harvest House Boulder, BoulderAntlers Hilton, Colorado SpringsHyatt Place Denver Airport, AuroraAntlers Hilton Colorado Springs, easy access to the freeway. Dinner, By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. When she woke the next morning she had almost 40 bites across her body - back, arms, legs, buttocks. While they may not be visible at first, bed bugs could be infesting your Colorado Springs, Colorado home, local furniture rental store, hotel, or apartment. Hotel was clean and had a pleasant clean smell. Nice spacius and clean Known for our complimentary signature breakfast, indoor heated pool, onsite dining and friendly staff, The Academy Hotel is committed to providing our guests excellent service, comfortable accommodations and extra amenities for added value. This was for the price a grand slam! A chef was available to make made to order eggs/omelets! Bedbug infestations We do not investigate bedbug infestations because they're considered a nuisance and not a public health problem. They give you a welcome goodie bag. We all have bed bug bites all over us and they are very uncomfortable! Great breakfast, great staff , overall a great experience. If the staff was better, the hotel would be an excellent place to stay. * 24 Hr Cancellation Policy, The Academy Hotel | 8110 N. Academy Blvd. Built in 2017 as an exclusive couples romantic getaway. Restaurant is good. Just really not clean. It seems that communication was lacking in your case, I apologize. We went back to the area for spring break and decided to stay there again because of the location and price. We also missed the free breakfast because it ended at 9am. The rest of the staff was very, very rude and it did not feel welcoming. After 2 days of this I requested a move and was told there were no other rooms available at the same rate. Sign up and we'll send the best deals to you. I really didn't know about bed bugs at the time. Contact the property for more information. The eggs are almost impossible to see when laid on most surfaces. They have a wonderful breakfast bar. The phone in our room did not work so we could not call the front desk to let them know we needed certain items. We went back to the area for spring break and decided to stay there again because of the location and price. The Academy Hotel Colorado Springs accepts these cards and reserves the right to temporarily hold an amount prior to arrival. Weird. Beautiful little hotel The facility was a great experience for the modest price., They have a wonderful breakfast bar. Photos & Overview Room Rates Amenities Map & Location Guest Reviews EXCELLENT 4.4 3,872 reviews Free parking Complimentary Breakfast from $228 per night See Rooms & Rates Rooms Check Current Room Rates Check your booking confirmation email to find your booking number and PIN. Contributions should be appropriate for a global audience. The breakfast was great! Owner quickly gave full 11day-scheduled refund without checking the room for himself. We went back to the area for spring break and decided to stay there again because of the location and price. Server was very nice as well. Pool area was poorly lit but was heated. We stayed for 2 nights and all of the hotel reps were extremely helpful, very nice, and accommodated all of our needs. Needs a deep cleaning. Liked: Cleanliness, staff & service, amenities, Disliked: Property conditions & facilities. The manager told us they did not have bed bugs and we probably had an allergic reaction to the soap they used to wash the sheets. But the complaints stop there. The Academy Hotel Colorado Springs has been welcoming Booking.com guests since Dec 5, 2012, Top Location: Highly rated by recent guests (8.9). Holiday Inn Express & Suites Colorado Springs South I-25, an IHG hotel, Holiday Inn Express & Suites Colorado Springs-First & Main, an IHG Hotel, Best Western Plus Peak Vista Inn & Suites, Best Western Plus Executive Residency Fillmore Inn, Holiday Inn Express & Suites Colorado Springs Central, an IHG Hotel, Hampton Inn & Suites Colorado Springs-Air Force Academy-I-25 North. Excellent breakfast. This is not a rash, these are bites! I really didn't know about bed bugs at the time. Great value! This was for the price a grand slam! Immediately upon receiving this complaint (emailed to the Hotel), the Hotel Manager called a 3rd party certified Pest Control to company to inspect the rooms this guest stayed in. Very tranquil atrium area. With more than 8,000 square feet of banquet space, our Colorado Springs hotel is the perfect venue for weddings, reunions, business meetings, or any special occassion. 245 out of 2735 reviews" ", Rating 4 - Poor. A water pipe burst in the B wing which forced us to move all of our weekly guests to the A wing which is also the pet friendly wing. I felt like it was inconvenient for us to dine there or something. All rights reserved. When I spoke to the hotel manager and asked that she either move me to another room or offer me a night at no cost she laughed at me. This is the version of our website addressed to speakers of English in the United States. Having found no evidence of bed bugs or any other insect, the Manager went further and called previous guests who have recently stayed in those rooms. The pool looked nice but didnt get a chance to enjoy it. We do allow pets and have a designated area for pet friendly rooms. Please dont include personal, political, ethical, or religious commentary. The family-owned Academy Hotel is also set right next to the south gate to the Air Force Academy. Weird. 719-598-57708110 N Academy BlvdColorado Springs CO 80920, This Lodging Facility is NOT a member of the Bed Bug PlanetSM Prevention Program and may have third party reports regarding bed bugs which were not verified by our Professional Inspectors. We even got an upgrade to our room witch was AWESOME!!! Colorado Springs, CO 80920 US 800-766-8524 Reservations@TheAcademyHotel.com Reservation Summary .